Summary
Learn how to be a strong and supportive support contact, or competent, person who can explain the procedures for addressing complaints of bullying and harassment in a non-directional manner.
At the end of the programme participants will:
- Have a clear understanding of the legal definitions of bullying, sexual harassment and harassment
- Understand the behaviours that constitute bullying and harassment
- Know how to be a strong and supportive support contact person who can explain the procedures for addressing complaints of bullying and harassment in a non-directional manner
- Develop and improve the skills of communication, listening and dealing with conflict
- Be in a position to answer queries and questions in the area of bullying and harassment within an organisation
This programme is for:
Those managing the function of the support contract person or those who will become the support contact person to ensure they understand the role in a clear and concise manner.
Approach
The facilitator will present the issues in a practical manner illustrating the key points with the use of realistic case examples, case studies and exercises.
Programme Schedule
Effects of Bullying harassment
- Why people don’t complain
- Effects of B&H – individual/organisation
- Prevention – company obligations
The Legislation
- The Employment Equality Acts
- The Industrial Relations Acts
- Unfair Dismissals
- Safety Health and Welfare Acts
- Common Law
- Codes of Practice
The Role of the Support Contact Person
- Understanding the role and what is involved in being a SCP
- Rules of engagement
Defining Bullying and Harassment
- Studying the definitions of bullying and harassment at work and reaching an understanding on what they mean in practice.
- Bullying and Harassment Issues
Issue Resolution and Grievances v Bullying & Harassment
- Informal Procedure
- Mediation
- Formal procedure
- The Rules of Natural Justice
- Hints and tips for the Support Contact Person
- External claims procedure and redress
Interpersonal Skills Needed to Be the Contact Person
- Listening
- Questioning
- Body language
- Dealing with conflict
Programme Director
Patricia Sugrue
Patricia joined Ibec in 1990. She has been actively involved in training managers in managing people skills throughout her career. She currently runs a number of specialised Ibec public programmes including Diploma & Certificate courses in Industrial Relations, Discipline and Dismissals and Negotiations workshops. She is also actively involved in in-company training programmes.
Her areas of expertise are industrial relations, employment law, discipline and dismissals, managing absenteeism, poor performance and bullying & harassment, dispute and conflict resolution, preparation and presentation of cases to the Labour Court, the Conciliation and Adjudication Officers’ Services of the WRC.
