Summary
This programme provides all those who will act as a ‘nominated person’ with an in-depth understanding of the role in a clear and concise manner.
At the end of the programme participants will:
- Have a clear understanding of the legal definitions of bullying, sexual harassment and harassment
- Understand the behaviours that constitute bullying and harassment
- Understand the resolution procedures in their company
- Be able to facilitate a discussion between the complainant and the respondent with a view to reaching an agreement
- Develop and improve the skills of communication, listening and dealing with conflict
- Be in a position to answer queries and questions in the area of bullying and harassment within an organisation
This programme is for:
Those who will be asked to act as a nominated person to ensure they understand the role and appreciate what is involved.
Approach
The facilitator will present the issues in a practical manner illustrating the key points with the use of realistic case examples, case studies and exercises.
Programme Schedule
Effects of Bullying harassment
- Why people don’t complain
- Effects of B&H – individual/organisation
- Prevention – company obligations
Defining Bullying and Harassment
- Studying the definitions of bullying and harassment at work and reaching an understanding on what they mean in practice
- Bullying and Harassment Issues
Issue Resolution
- Informal Procedure
- Initial informal process
- Secondary informal process
- The role and responsibilities of the nominated person
- Dealing with complainants and respondents
- Facilitating a discussion between the parties involved with a view to reaching agreement
- Note-taking
- Mediation
- The Formal procedure
- The Principles of Natural Justice
Interpersonal Skills needed to be a Nominated Person
- Listening
- Questioning
- Body language
- Dealing with emotions
- Dealing with conflict effectively
- The role of the Nominated person in seeking to resolve conflict
- Seeking solutions
Programme Facilitator
Patricia Sugrue
Patricia joined Ibec in 1990. She has been actively involved in training managers in managing people skills throughout her career. She currently runs a number of specialised Ibec public programmes including Diploma & Certificate courses in Industrial Relations, Discipline and Dismissals and negotiations workshops. She is also actively involved in in-company training programmes.
Her areas of expertise are industrial relations, employment law, discipline and dismissals, managing absenteeism, poor performance and bullying & harassment, dispute and conflict resolution, preparation and presentation of cases to the Labour Court, the Conciliation and Adjudication Officers’ Services of the WRC.
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