Summary
Gain the fundamental skills of effective management. Participants will learn how to improve their leadership and communication skills, deal with challenging staff while increasing motivation levels among those in the team
At the end of the programme participants will:
- Understand different leadership styles
- Communicate effectively with teams and colleagues
- Develop and improve key skills to supervise and motivate a team
- Learn the essentials of dealing with grievance and disciplinary interviews
- Distinguish between aggressive, assertive and passive behaviours and demonstrate ability to deal with it
- Give effective feedback to the team and deal confidently with challenging situations
This programme is for:
Participants who are new to the role of managing others and who want to develop their personal skills in this area.
Approach
There are a number of activities and case studies used throughout the programme which ensures that the key knowledge and skills are practised. The programme facilitates participant discussion to ensure a thorough understanding of the key points and their application.
Programme Schedule
The Role of the Manager
- The role of the manager
- Prioritising tasks
- Delegation
- Managing vs leading
- Action Centred
Leadership
- Leadership styles
- Communicating effectively, questioning, listening
- Motivating the team
Disciplining others
- Handling grievances effectively
- Behaving assertively and handling conflict
- Dealing with angry behaviour
- Giving effective feedback
Programme Directors
Ray Whelan
With a Hons Master and BA degree in human resource management, Ray is an experienced human resources, operations, learning & development, education and military professional. He is a certified FETAC level 6 train the trainer and a Master trainer from the Irish Management Institute (IMI) with a coaching for performance diploma from Dublin Business School (DBS).
Ray's professional experience is comprehensive in HR, operations, learning & development, training and co-ordinating education programmes. He is a member of the Irish Institute of Training and Development (IITD) and a former member of the Irish Defence Forces.
