Summary
This programme provides participants with the necessary skills and knowledge to carry out fair and complete investigations under the HSE Trust in Care Policy.
At the end of the programme participants will:
- Understand the current best practice approach to dealing with issues in the area of conducting investigations under the Trust in Care Policy
- Be able to conduct fair and impartial investigations under the Trust in Care Policy
- Understand the need for fair procedures when conducting such investigations
- Be able to write clear and concise investigation reports
- Understand the key interpersonal skills required of the investigator
- Ensure that the organisation is compliant with the Trust in Care Policy when carrying out investigations
This programme is for:
Health service and social care employers, HR practitioners in the health and social care service sector, managers, supervisors, team leads working in the health and social care service sector.
Approach
There are a number of activities and case studies as part of the course to ensure that the key knowledge and skills are practised. Participants are encouraged to express their views and experiences. Case studies and exercises will be used to ensure a real practical understanding of each topic.
Programme Schedule
Introduction and Overview and Procedures for Receiving a Complaint of Abuse
- Introduction
- Purpose of the Policy
- Health and Social Care Agencies Responsibilities
- Preventative Measures
- Definition of ‘Abuse’
- How Complaints can arise
- Dealing with the Complainant
- Anonymous Complaints
- Reporting Procedures
Managing Allegations of Abuse and Key Skills of the Investigator
- Preliminary Screening of Complaints
- Protective Measures
- Principles Governing the Investigation
- Formal investigation Process – Steps
- Establishing the Terms of Reference
- Establishing the Facts
- Evaluating the Evidence
- Making the Decision
- The Investigation Report
Investigation Outcomes & Follow-up
- Complaint is Upheld
- Complaint is not Upheld
- False or Vexatious Complaints
Programme Director
Patricia Sugrue
Patricia joined Ibec in 1990. She has been actively involved in training managers in managing people skills throughout her career. She currently runs a number of specialised Ibec public programmes including Diploma & Certificate courses in Industrial Relations, Discipline and Dismissals and Negotiations workshops. She is also actively involved in in-company training programmes.
Her areas of expertise are industrial relations, employment law, discipline and dismissals, managing absenteeism, poor performance and bullying & harassment, dispute and conflict resolution, preparation and presentation of cases to the Labour Court, the Conciliation and Adjudication Officers’ Services of the WRC.
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