Summary
Dealing with conflict as an individual/team is a critical skill for every manager. This programme looks at different skills and techniques to enable participants to deal with conflict effectively.
At the end of the programme participants will:
- Understand their own style when dealing with conflict
- Understand differences in others
- Learn how to deal with conflict effectively
- Develop their communication skills when dealing with others
- Communicate assertively
- Apply assertiveness when dealing with conflict
This programme is for:
Participants who are looking to develop their ability to deal with conflict effectively.
Approach
There are a number of activities and case studies used throughout the programme which ensures that the key knowledge and skills are practised. Programme participants are encouraged to express their views and experiences. The programme facilitates participant discussion to ensure a thorough understanding of the key points and their application. Real life case studies and exercises will be used to ensure a real practical understanding of each topic.
Programme Schedule
Conflicts
- Causes of conflict, e.g. personal vs business objectives/values
- Causes of interpersonal friction in the work environment
The Effects of Conflict
- The effects of conflict on performance and the individual at work
- Positive aspects of conflict
- Understanding behaviour and its effects
The Manager's Role
- The manager’s role in minimising and resolving conflict
- Techniques to deal with conflict
- Assertiveness skills
- Ways to create harmony at work and engender a positive atmosphere
Programme Facilitator
John Lambert
Training on behalf of Ibec Academy for many years, John delivers training on various aspects of Management, including Foundations in Management, Managing People, Performance Management, Managing Conflict and Time Management. Having over 25 years of management experience at a senior level in industry, John brings this knowledge and experience to the classroom in the delivery of courses.
John holds a Bachelors in Business Studies from Trinity College, and a Professional Practice Certificate in Training & Development from IIDT. John has a Strong analytical style with methodical, dedicated and result orientated approach.
